Nicole Hennig is Head of the User Experience Group for the MIT Libraries. Her field of expertise is user experience, including usable web design, usability testing, and ethnographic user studies, and she has spoken on these topics at conferences such as National Online and Internet Librarian. In 2001 she won the Infinite Mile Award for Innovation and Creativity given by her peers in the MIT Libraries and in 2006 she won the MIT Excellence Award for Innovation Solutions, and in 2009, ASIS&T Chapter Member of the Year. She has worked in academic, corporate, and non-profit libraries for over 15 years and was formerly a classical musician, playing pipe organ and harpsichord in the Boston area.