I am the Head of Instructional Initiatives at Norwich University in Vermont and am an adjunct faculty member at San Jose State University's School of Library and Information Science. I'm also the author of the book Social Software in Libraries: Building Collaboration, Communication and Community Online (Information Today, 2007) and write the monthly column "Technology in Practice" for American Libraries. I'm probably best known for my blog, Information Wants to be Free and for creating and managing Library Success: A Best Practices Wiki. I have presented internationally on topics such as social technologies, managing library technology projects, encouraging innovation organizationally, and LIS education. In 2006, I was named a Mover and Shaker by Library Journal for innovative uses of technology to benefit the profession and in 2009 was honored with the LITA/Library Hi Tech award for Outstanding Communication in Library and Information Technology.